Find out more about our privacy practices and how we work to keep your information protected.
This Online Privacy Statement ("Privacy Statement") describes how DFS Services LLC and its subsidiaries, Diners Club International LTD, PULSE Network LLC (collectively, “we”, “our”, “us” and “Discover”; individually, a “Network”) treat your information on the sites on which this Privacy Statement appears ("Mobile App" or "Website"), as well as when you interact with us on social media sites (in each case, “Online Services”).
Please note that other Discover services, websites, applications and geographic regions may have different privacy practices. In those cases, we will display a different privacy statement that applies when you interact with those services, websites, geographic regions or applications. Please review the applicable privacy statement.
Our Online Services collect personal data.
We collect personal data from certain users of Online Services, such as a cardholder, natural person associated with, and acting on behalf of a merchant, issuer, acquirer, processor or other Participants to whom we offer a payment solution and/or card acceptance. Information about an entity including a Participant will only constitute personal data if the entity is a natural person or sole proprietor.
In order to support card acceptance, resolve inquiries or improve customer experience, we, our agents, or our Service Providers may collect personal data from a merchant, issuer or other Participant including a merchant’s representative in a number of instances including, for example:
The types of personal data that we collect, use and disclose depends on the Network, product or service that the merchant, issuer or other Participant receives from us and your relationship with the entity (e.g. owner, officer, director, and employee) and may include financial and related personal or business information including the following, as applicable:
Online data. We may also collect data about the browser, IP address, device (including device ID and advertising ID), and operating system you're using to digitally interact with us or to conduct or attempt a card transaction. We might look at what site you came from and/or the physical location where you conduct or attempt to conduct a card transaction, what you view within our Online Services, the length of time you visit the site, and/or what site you visit when you leave us. We may collect your electronic and/or physical location using GPS, a cellular network location, Wi-Fi networks, browser services, or data you provide.
We collect your data in the following ways:
Our Online Services collect data about you to operate effectively and to provide our services and products. We may use your information to:
We may keep personal data as long as necessary or relevant for the practices described in this Online Privacy Statement or as otherwise required by law. Actual retention periods vary depending on the type of services and products. The criteria we use to determine the retention periods include the following:
Regulations require all financial institutions to obtain, verify, and record information that identifies each person for whom we open or have established an account. With respect to such records as the onboarding application, account statements, and payments on the account, Discover generally retains those records for a minimum of seven years, respectively.
We may share your data:
*We may combine data we get from you with data about you or others that we get from third parties.
You can update your account profile online or by email
We maintain electronic records of your personal data for the purposes described in this Privacy Statement. Depending on the website, you may be able to access and edit your personal data. Otherwise, you may contact us at the email address provided in the section “Contact Us” below to request access to or that we update, or correct the personal data collected by our Websites or when you use our Online Service. Your right to access or correct your personal data indicated in our records is subject to applicable legal restrictions including our right to retain documentation of our compliance with applicable legal requirements and technology limitations. We may take reasonable steps to verify your identity before granting access or making corrections to your personal data. You may be required to complete additional forms.
If we receive those data from some other sources, we may direct you to contact other third parties. Please note that we are not responsible for permitting you to review, or for updating or deleting personal data that you provide to a third party, including any app, social media platform, or wireless service provider.
When you provide us with your personal data, we ask you to consent to our collection, use and disclosure of your personal data for the purposes of providing those products and services as described in this statement. You may opt-out of certain uses and disclosures of your personal data as indicated in this statement. If you wish to opt-out of these uses or disclosures of your personal data:
You can control cookies and tracking tools on our Website. Our Online Services do not respond to browser-level "do not track" settings because this setting is not universal across browsers. However, your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to clear past and reject future cookies. If you block cookies on your browser, certain features of our Online Services may not work. Additionally, if you block or delete cookies, not all of the tracking activities we have described here will stop. Choices you make are both browser and device-specific.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. If your phone allows, you can change app-specific location settings.
We Conduct Interest-based Advertising
We use interest-based advertising to target our advertising more effectively. To decide what is relevant to you, we use data you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above. For example, we or our Service Providers or Business Partners might look at your purchases or browsing behaviors. We might look at these activities on our platforms or the platforms of others.
You may see Discover advertisements on other websites you visit from time to time. Some of these ads are based on your Internet browsing history over time and across different websites. We (or Service Providers on our behalf) collect data this way. This is called interest-based or online behavioral advertising.
Interest-based advertising or online behavioral advertising includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your online activities. These ads might be served on websites, apps or emails. We might serve these ads or third parties may serve ads. They might be about our products or other companies' products.
How you can opt out of interest-based advertising. There are several ways you can opt-out of interest-based advertising.
1. First, you can opt-out of receiving interest-based ads from Discover or its partners using this tool.
2. Second, you can opt-out right from the ad itself. Ads served using interest-based advertising will have an Advertising Option icon in the ad. If you see that icon on Discover ads, you can click on it. You will then get an option to opt-out. Note that you may have to opt out separately for each of the Networks: Discover Global Network, Diners Club International and PULSE.
3. Third, the Self-Regulatory Program for Online Behavioral Advertising program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes generally.
4. On mobile devices, you can control device-level advertising privacy settings. For example, toggle the "Limit Ad Tracking" on iOS devices or "Opt out of interest-based ads" on Android devices.
5. We provided additional options to allow you to configure your online ad experience. See Adchoices.
If you opt out via methods 1-3 above, your choice will be stored as a cookie. If you remove or delete cookies you will need to renew your preferences. Your choices are also device and browser-specific.
We also advertise in other ways. If you opt out of interest-based ads, you may still see Discover or its partners’ ads. These are ads that are not based on your Internet browsing history. Some may be generic. Others may be targeted to you or an advertising segment you are in. The websites or services where targeted ads appear will have instructions about how to modify your advertising preferences within those sites. We encourage you to review those instructions and settings.
These Online Services are not intended for children. Our Online Services are meant for adults and are not directed to children. We do not knowingly collect personal data from children under 16 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 16 has given us data, you can e-mail us at Privacy@discover.com.
We may update this Online Privacy Statement at any time. We may change our Online Privacy Statement from time to time. We will notify you of any material changes to our Privacy Statement as required by law. Please check the Website and Mobile App periodically for updates. This Privacy Statement was last updated on December 30, 2019.
This California Consumer Privacy Act Disclosure (“Disclosure”) explains how Discover Bank, DFS Services LLC, PULSE Network LLC, Diners Club International, Ltd., the Discover Global Network, Pulse EFT Association, Inc., DFS Corporate Services LLC, DFS International Incorporated, Discover Products Inc., the Student Loan Corporation and their affiliates and subsidiaries (collectively, “Discover”, “we”, or “us”) collect, use, and disclose Personal Information relating to California residents that is subject to the California Consumer Privacy Act (“CCPA”). Discover affiliates and subsidiaries include companies related by common ownership or control with a Discover or DFS name and financial companies such as GTC Insurance Agency, Inc.
What is Personal Information?
Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. The CCPA, however, does not apply to certain information, such as information subject to the Gramm-Leach-Bliley Act (“GLBA”).
As a result, this Disclosure does not apply, for example, with respect to information that we collect about California residents who apply for or obtain our financial products and services for personal, family, or household purposes (“GLBA Consumers”).
Additionally, any personal information provided to or received by us related to a business or commercial product or service, including any information collected and used to conduct due diligence, is not subject to this Disclosure.
In the past 12 months, we have not “sold” Personal Information relating to California residents within the meaning of the CCPA. For purposes of this Disclosure, “sold” means the disclosure of Personal Information to a business or third party for monetary or other valuable consideration.
Our Collection, Use, and Disclosure of Personal Information
We collect Personal Information relating to California residents in a variety of contexts as described below. For example, we collect Personal Information relating to California residents for marketing purposes and from individuals who apply for employment with us or are our employees, vendors, contractors, or similar personnel. The specific Personal Information that we collect, use, and disclose relating to a California resident will depend on our specific relationship or interaction with that individual. In the past 12 months, we have: (1) collected the following categories of Personal Information relating to California residents; and (2) shared or disclosed the following categories of Personal Information relating to California residents to vendors or other counterparties for our business purposes:
(1) Personal Identifiers, such as name and mail address;
(2) Personal information, as defined in the California safeguards law, such as contact information and financial information;
(3) Characteristics of protected classifications under California or federal law, such as age, citizenship, and marital status;
(4) Commercial information, such as transaction and account information;
(5) Internet or electronic network activity information, such as browsing history and interactions with our website;
(6) Geolocation data, such as device location and certain device information;
(7) Sensory data, including audio, electronic, visual, and similar information such as call recordings;
(8) Professional or employment-related information, such as current employment information or employment history;
(9) Education information, such as school and date of graduation; and
(10) Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.
The purposes for which we use the Personal Information that we collect depend on our relationship or interaction with a specific California resident. Nonetheless, we may use Personal Information we collect to operate, manage, and maintain our business, to provide our products and services, for our employment and vendor management purposes, and to accomplish our business purposes and objectives. For example, we use Personal Information we collect to:
(1) Detect security incidents;
(2) Personalize, develop, market, advertise, and provide our products and services (including analytic services);
(3) Provide customer service;
(4) Process payments or transactions, provide financing, or fulfill orders;
(5) Conduct research and data analysis;
(6) Detect and prevent fraud (including protecting against and/or prosecuting malicious, deceptive, fraudulent, or illegal activity);
(7) Perform identity verification;
(8) Maintain our systems, infrastructure, and facilities including debugging to identify and repair errors that impair existing intended functionality;
(9) Maintain or service accounts;
(10) Conduct risk and security control and monitoring;
(11) Perform accounting;
(12) Perform audit functions, including auditing interactions with consumers;
(13) Maintain and enhance a product or service;
(14) Verify and provide employment benefits and administration (e.g., employment eligibility, payroll, and performance management); and
(15) Conduct other internal functions, such as investigations or research for technology development, comply with legal obligations, maintain business records, and exercise and defend legal claims and rights.
We collected the categories of personal information set forth above from the following categories of sources:
A. Directly from you;
B. Through Discover affiliates and subsidiaries;
C. Through non-affiliated business partners or other counterparties; and
D. CCPA Service Providers, with whom we have a contractual relationship to perform services on our behalf.
We may share or disclose personal information for a business purpose to the following categories of third-parties:
A. Discover affiliates and subsidiaries;
B. Non-affiliated business partners or other counterparties;
C. CCPA Service Providers, with whom we have a contractual relationship to perform services on our behalf; and
D. Regulatory agencies and law enforcement.
Your Rights Under the CCPA
If you are a California resident, you may request that we disclose to you the following information covering the 12 months preceding your request:
(1) The categories of Personal Information that we collected about you and the categories of sources from which we collected such Information;
(2) The business or commercial purposes for collecting Personal Information about you;
(3) The categories of Personal Information about you that we disclosed for a business purpose and the categories of third parties to whom we disclosed such Personal Information (if applicable); and
(4) The specific pieces of Personal Information we collected about you.
If you are a California resident, you may also request that we delete Personal Information that we collected from you. The CCPA sets forth exceptions for when information is not required to be deleted, including but not limited to where information is necessary to maintain in order to provide a good or service that you requested, comply with a legal obligation, detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity.
Further, in some instances, we may decline to honor your request where an exception applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another consumer, where the Personal Information that we maintain about you is not subject to CCPA requirements, or where the Personal Information is a trade secret.
Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
Changes to This California Consumer Privacy Act Disclosure
We may change or update this Disclosure from time to time. When we do, we will post the revised Disclosure on this page.
Business Partners: Companies and other Financial Institutions that we partner with to jointly market and/or deliver products and services to cardmembers, issuers, merchants, acquirers and other Participants. Business Partners include third party networks. We also partner with certain organizations, like trade associations, to offer financial products using their organizational logo.
Card (regardless of whether capitalized): A valid payment card that is issued by an issuer within a number range designated by us that is approved for acceptance on a Network to purchase goods or services and, in certain cases, in exchange for cash.
Cookies: Small pieces of text that are placed in your browser by the websites you visit and the advertising companies and content partners for those sites. No personal data are stored in cookies.
IP address: A unique "Internet Protocol" number assigned to a device connected to the Internet. Discover treats IP addresses as non-personal data unless otherwise required by law.
Participant: An entity that has entered into an agreement with a Network to conduct specified business activities pertaining to card issuance, card acceptance, card transactions and/or processing (e.g. issuer, acquirer, merchant, network alliance) or an agent of such entity (e.g. processor, gateway).
Personal data: Information that personally identifies an individual.
Pixel tags: Enables two websites to share information. It consists of a small piece of software code that incorporates a graphic image on a web page or e-mail.
Service Providers: Third parties with whom we have a contractual relationship to perform services on our behalf. Service Providers may not use personal data for any other purpose other than carrying out the services.